Terms & Conditions :
By accessing our site and placing an order with Nakphy IT Firm, you confirmed that you are in agreement with and bound by the terms and conditions below.
Nakphy It Firm has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Nakphy IT Firm. Use of any such linked web site is at the user’s own risk.
The Client: The company or individual requesting the services of Nakphy IT Firm.
Nakphy IT Firm will carry out work where an agreement is provided either by email and client must be 18 years of age or above. An ‘order’ is deemed to be a written or verbal contract between Nakphy IT Firm and the client; this includes telephone and email agreements.
Design and Development of Web and Mobile Apps:
Nakphy IT Firm will produce up to two creative concepts (It may vary) for the Client’s web identity aimed at better representing the Client’s activities online. If the Client is not happy with the suggested initial concept, a second completely new concept will be provided. NB! Additional creative concepts will be quoted separately.
Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, Nakphy IT Firm cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
The website, graphics and any programming code remain the property of Nakphy IT Firm until all outstanding accounts are paid in full.
Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Nakphy IT Firm remain the copyright of Nakphy IT Firm and may only be commercially reproduced or resold with the permission of Nakphy IT Firm.
Nakphy IT Firm cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
Any additions to the brief will be carried out at the discretion of Nakphy IT Firm and where no charge is made by Nakphy IT Firm for such additions, Nakphy IT Firm accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.
The client agrees to make available as soon as is reasonably possible to Nakphy IT Firm all materials required to complete the site to the agreed standard and within the set deadline.
The client’s acceptance of Nakphy IT Firm’s proposal is deemed to imply an agreement to provide all the text, images and data needed for us to achieve this milestone by the date shown. If the Client is not able to do this the payment will nevertheless be due. If the Client is in any doubt as to his ability to do this, the Client would have to inform us in advance so that we can adjust our production schedules accordingly.
Nakphy IT Firm will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
Nakphy IT Firm will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.
Nakphy IT Firm will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
Nakphy IT Firm will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
A deposit of 50% is required with any project before any design work will be carried out.(It may vary)
Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e. if the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Nonpayment will result in legal action being taken if necessary.
Database, Application and E-Commerce Development
Nakphy IT Firm cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Any scripts, cgi applications or software (unless specifically agreed) written by Nakphy IT Firm remain the copyright of Nakphy IT Firm and may only be commercially reproduced or resold with the permission of Nakphy IT Firm.
Where applications or sites are developed on servers not recommended by Nakphy IT Firm, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.
The client is expected to test fully any application or programming relating to a site developed by Nakphy IT Firm before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, Nakphy IT Firm will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.
Nakphy IT Firm will endeavor to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the all major web browsing software for eg – Google chrome, Microsoft Internet Explorer Version 6 and to an acceptable level with Mozilla browsers. Nakphy IT Firm can offer no guarantees of correct function with all browser software.
All programming as delivered carries a 3 month warranty. This means that we will remedy any technical problems that might arise in the course of using the system.
Payment of Accounts
A deposit is required from any new client before any work is carried out. It is the Nakphy IT Firm policy that any outstanding accounts for work carried out by Nakphy IT Firm or its affiliates are required to be paid in full, no later than 7 days from the date of the invoice unless by prior arrangement with Nakphy IT Firm.
Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone (if necessary) to remind them of such payments if they are not received when due.
If accounts are not settled or Nakphy IT Firm have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then may take legal action against it.
Anyone who experiences a problem with their web service provided by Nakphy IT Firm should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.
Nakphy IT Firm will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.
Complaint to Support
The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with normally, or where a satisfactory conclusion has not been reached after following the normal procedure.
A Complaint to Support should be made in writing to the support team of Nakphy IT Firm email@example.com, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.
An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.
For any query kindly Contact us